‘Unprecedented’ Problems with Bank of America’s Web Site
October 6th, 2011Customers closing accounts after the announcement of the $5 per month EFT card fee?
There’s a bit of a movement underway to let Bank of America know how customers feel about that $5 fee. People are either emptying their accounts of funds, or closing their accounts completely. I’m very happy to say that my balance is now $26. haha.
Via: ComputerWorld:
The six days of online brownouts and slowdowns that have plagued Bank of America’s website are “unprecedented,” a leading Internet and mobile cloud monitoring service said today.
“I don’t think we’ve seen as significant and as long an outage with any bank. And I’ve been with Keynote for 16 years now,” said Shawn White, vice president of operations for web monitoring service Keynote Systems. “It’s particularly shocking precisely because these banks know how critical it is for their online customers to be able to access their bank account. It’s so personal and dear to them.”
Bank of America (BofA) said its Web and mobile services have not been hit by hacking or denial-of-service attacks. But the nation’s largest bank would not disclose what’s causing its online problems.
The bank also said it has substituted its standard homepage with an alternate one to help in user navigation.
“I just want to be really clear. Every indication [is that] recent performance issues have not been the result of hacking, malware or denial of service,” said BofA spokeswoman Tara Burke. “We’ve had some intermittent or sporadic slowness. We don’t break out the root cause.”
