European McDonald’s Partially Replacing Employees with Touchscreen Terminals
May 16th, 2011Via: Financial Times:
McDonald’s is to change the way customers order its meals in Europe, partly replacing cashiers and the use of banknotes at its 7,000 fast-food restaurants in the region with touchscreen terminals and swipe cards.
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Mr Easterbrook said that the changes would make life easier for consumers as well as improve efficiency, with average transactions three to four seconds shorter for each customer.
“Shaping the lever press response”
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